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  1. OTHER help
  2. Frequently FAQ
  3. Deposit FAQ

How to Resolve Deposit Errors

PreviousWhat should I do if my deposit hasn't arrived?NextFund Recovery Guide

Last updated 2 months ago

Dear SAFEX Global Users,

If you encounter issues with deposit errors, please follow the steps below:

  1. Depositing to a Non-SAFEX Address If you have deposited funds to a non-SAFEX address, SAFEX will not be able to retrieve the funds.

  2. Deposit Amount Less Than Minimum Deposit If your deposit amount is less than the minimum deposit requirement, SAFEX will be unable to credit your account.

  3. Depositing Coin A to SAFEX's Coin B Address For example, if you deposit BTC to SAFEX’s BSC address, please provide your UID, the deposited coin type, the deposit amount, the deposit address, the blockchain transaction ID, and a detailed description of the issue to our customer service email.

  4. Depositing a Non-SAFEX Supported Coin If you deposit a coin that is not supported by SAFEX, please contact online customer support for assistance.

We will submit the issue to the wallet technical team for recovery. Please note that resolving such issues may require significant manpower and time, so the processing time is usually longer, at least one week. We appreciate your patience.

SAFEX Team